Are the products ethically sourced and sustainable?
We support small printing businesses that source their products from suppliers that are registered with International Standard Institutes such as WRAP, Fair Labour and Confidence in Textiles, SEDEX and follow the Ethical Trading Initiative code of conduct.
We are very conscious of ensuring we have minimal waste when it comes to our merchandise and we very rarely dispose of products.
We are always working to improve the sustainability of our products and will never knowingly affiliate ourselves with brands that do not adhere to the standards mentioned above.
How long will it take to receive my order?
Please allow extra time when ordering items such as t-shirts as we often print to order to avoid waste.
We use Royal Mail as our selected courier for all orders placed through the store.
UK orders usually arrive within 5-7 working days but can take up to 14 days from order confirmation.
Online delivery confirmation shows you when your item has been delivered or attempted to be delivered.
At this moment in time, we are unable to offer a tracked service. Information will only be available online at the point Royal Mail try to - or successfully deliver your item.
I made a mistake on my order. What can I do?
Order modifications and cancellations must be requested before 5.3pm on the day of purchase to ensure that your request is received before your order is fulfilled.
If your order has already been fulfilled, we will not be able to make any changes and you may have to wait until the package has been returned to sender in order for us to issue a refund.
Do you ship worldwide?
Yes we do! Please bear in mind that shipping fees outside of the EU have increased. Shipping charges will be displayed at checkout.
International orders usually arrive within 10 working days but can take up to 20 working days from order confirmation. This isn't a tracked service.
EU Order Information
Will I be charged customs and Import fees?
Customs clearance charges and fees may be payable on items/goods entering the destination country including the EU from the UK. These depend on the contents’ value. Items sent to the EU are subject VAT and duties in the EU.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
Can I return my order?
To be eligible for a return, please contact the customer services team by emailing email@example.com within 30 days of receiving your order and include the following -
Name, Order number, Reason for return, Email address used when placing the order
The item must be unused and in the same condition that you received it. It must also be in the original packaging.
A credit will automatically be applied to your credit card or original method of payment, within 5 working days.
You will be responsible for paying for your own shipping costs for returning your item so it's important to keep proof of postage. Delivery costs are non-refundable (this does not apply for faulty items where a full refund will be issued).
Returns can take up to 28 days to be processed so please bear this in mind before contacting firstname.lastname@example.org.
Can I exchange my order for a different size?
Unfortunately, we are unable to exchange items ordered through the store. Please follow the above Returns Procedure so that we can arrange a refund for the unwanted item(s).
Item arrived damaged
Please contact email@example.com detailing the issue along with a photo of the item(s) and include your name, order number and email address. We will respond within 48 hours.